I think, yes. Especially for submitting and then bring them back in Jira (with a Jira integration maybe ?)
It might help to release a bit of the work load on Street shoulders if we have an approach that help Devs and Qas to have directly access to bug investigation from customers and the possibility to ask them directly questions. We were doing that in Centercode when I was in the Flame team and it was working great. With this forum being the official place to be, would be great to have a similar workflow.