We are suddenly experiencing Shotgun Desktop not working.
It gives us the following error when trying to login:
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Hi Ricardo
Sorry you hitting issues, that error is not very helpful at all!
Please could you submit a support ticket and attach your tk-desktop.log and we’ll take a look.
Thanks
Phil
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It’s solved.
Updated the Standalone API but since the addition of python 3 the location of the cacerts.txt has changed so our SHOTGUN_API_CACERTS variable was pointing to a non-existent file.
And that only updated when people restarted their machines due to Group Policy kicking in on restart.
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