I have a couple questions with the firstname.lastname@example.org address being deprecated.
We handle dozens of Shotgun sites, and are often working with clients on their Shotgun issues. I understand the URL is better for your capture system but it’s helpful for us that if the client submits a ticket to you that we are also on that ticket. It seems that if the user is not logged in as an existing user, it doesn’t give the option to add CCs. Similarly, it doesn’t give an option to add additional CCs, or remove them if someone complains about being CCd on a ticket. Is there a way to make that feature available to everyone?
If not, can we turn on a custom support email address or URL for our company to share with our clients? I think you’re using Zendesk also, so another option is we could link our Zendesks under the hood.
It also doesn’t allow pasting of images, which you could do with the emails, perhaps there’s a way of changing that?