Are there any server side issues with uploading videos?
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We haven’t been seeing thumbnails on our uploads since 11 am. But no issues reported at https://status.shotgunsoftware.com/ about it yet.
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Should we report the issue?
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they are working on it now… the status has been updated…
Degraded transcoding performance
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience transcode failures. We are currently investigating this issue.
Sep 18, 19:39 UTC
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Yes I noticed, thanks for the help!
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Hey guys, you’ve likely noticed (or seen the update on https://status.shotgunsoftware.com/) but the transcoder is now back up and rocking, and failed jobs are being re-queued.
Apologies for the disruption.
Cheers,
Mason.
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Uploading was working again briefly. Now, when I add a video, no thumbnail is generated and on playback it reads “Sorry, unable to load this Version’s media.”
Edit: Naturally, as soon as I post something, it begins working again.
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