Problem with shogun create

nnlam · July 14, 2020, 6:02am

Hi all,
i’m newbie with shotgun create and i have a trouble with it. I installed shotgun create and it didn’t work, here my log :

Summary

SGC Logger 1.1: ShotgunCreate log file

Started - (SE Asia Standard Time) Tue Jul 14 11:53:47 2020

Hostname - Hien-PC

[notice] 2360 07/14/20:11:53:47.704 [ UPDATES ] No updates installed
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Shotgun Create version 2020.6.28 (Tue 06/16/2020, 202006160750, build 768, commit 307f484, branch master)
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Program argument: C:\Program Files\Autodesk\Shotgun Create\bin\ShotgunCreate.exe
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Program argument: --disable-renderer-accessibility
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Program argument: --enable-features=OverlayScrollbar
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Program argument: --python2
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Data Path: C:/Users/dlguser/AppData/Roaming/Autodesk/Shotgun Create
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Cache Path: C:/Users/dlguser/AppData/Local/Autodesk/Shotgun Create/cache
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Updates Path: C:/Users/dlguser/AppData/Roaming/Autodesk/Shotgun Create/ApplicationUpdates
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] Download Path: C:/Users/dlguser/Downloads
[notice] 2360 07/14/20:11:53:49.124 [ MAIN ] QThreadPool Maximum ThreadCount: 24
[notice] 2360 07/14/20:11:53:49.124 [ UPDATES ] Last launched version 2020.6.28
[notice] 2360 07/14/20:11:53:49.124 [ UPDATES ] Current version 2020.6.28
[notice] 2360 07/14/20:11:53:49.140 [ PYTHON ] Initializing the Python interpreter.
[notice] 2360 07/14/20:11:53:49.140 [ PYTHON ] Loading the Python Shared library
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] Found C:/Program Files/Autodesk/Shotgun Create/python2/libcrypto-1_1-x64.pdb
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] Found C:/Program Files/Autodesk/Shotgun Create/python2/python27.dll
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] Selected C:/Program Files/Autodesk/Shotgun Create/python2/python27.dll
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] Python Shared Library successfully loaded
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] [ Name ] -> ShotgunCreate
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] [ Version ] -> 2.7.17 (v2.7.17:c2f86d86e6, Oct 19 2019, 21:01:17) [MSC v.1500 64 bit (AMD64)]
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] [ Build ] -> v2.7.17:c2f86d86e6, Oct 19 2019, 21:01:17
[notice] 2360 07/14/20:11:53:49.155 [ PYTHON ] [ Platform ] -> win32
[notice] 2360 07/14/20:11:53:49.171 [ PYTHON ] [ sys.prefix ] -> C:/Program Files/Autodesk/Shotgun Create/python2
[notice] 2360 07/14/20:11:53:49.171 [ PYTHON ] [ sys.exec_prefix ] -> C:/Program Files/Autodesk/Shotgun Create/python2
[notice] 2360 07/14/20:11:53:49.171 [ PYTHON ] [ PYTHONPATH ] -> C:\Program Files\Autodesk\Shotgun Create\python2\python27.zip;C:/Program Files/Autodesk/Shotgun Create/python2\DLLs;C:/Program Files/Autodesk/Shotgun Create/python2\lib;C:/Program Files/Autodesk/Shotgun Create/python2\lib\plat-win;C:/Program Files/Autodesk/Shotgun Create/python2\lib\lib-tk;C:\Program Files\Autodesk\Shotgun Create\bin
[notice] 2360 07/14/20:11:53:49.171 [ PYTHON ] [ PYTHONHOME ] -> C:/Program Files/Autodesk/Shotgun Create/python2
[notice] 2360 07/14/20:11:53:49.249 [ UPDATES ] Updating PythonInterpreterPath.txt to point to: C:/Program Files/Autodesk/Shotgun Create/python2/python.exe
[warn] 2360 07/14/20:11:53:49.249 [ QT ] [ default ] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing.
[warn] 2360 07/14/20:11:53:49.842 [ QT ] [ default ] Please register the custom scheme ‘sgc’ via QWebEngineUrlScheme::registerScheme() before installing the custom scheme handler.
[notice] 2360 07/14/20:11:53:49.842 [ MAIN ] Initializing the Shotgun Toolkit manager
[notice] 2360 07/14/20:11:53:49.842 [ PYTHON ] Executing :/sgtk/scripts/initialize.py
[notice] 2360 07/14/20:11:53:49.842 [ MAIN ] Initializing the RV module
[notice] 2360 07/14/20:11:53:49.842 [ MAIN ] Initializing the WebEngine module
[notice] 2360 07/14/20:11:53:49.842 [ MEDIA LIBRARY ] Executing request: GET_MIN_SG_VERSION
[notice] 2360 07/14/20:11:53:50.060 [ MAIN ] Registering QML Types
[notice] 2360 07/14/20:11:53:50.060 [ MAIN ] Installing fonts
[notice] 2360 07/14/20:11:53:50.060 [ MAIN ] Fonts installed
[notice] 2360 07/14/20:11:53:50.091 [ MAIN ] Setting the context properties
[notice] 2360 07/14/20:11:53:50.091 [ MAIN ] Loading the main qml file
[warn] 2360 07/14/20:11:53:50.341 [ QT ] [ default ] Attribute Qt::AA_ShareOpenGLContexts must be set before QCoreApplication is created.
[warn] 2360 07/14/20:11:53:50.341 [ QT ] [ default ] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing.
[warn] 2360 07/14/20:11:53:50.731 [ QT ] [ default ] qrc:/src/ui/qml/PlaybackControlBar.qml:38:5: QML Rectangle: Cannot specify top, bottom, and verticalCenter anchors at the same time.
[warn] 2360 07/14/20:11:53:51.062 [ QT ] [ default ] Model size of -1 is less than 0
[warn] 2360 07/14/20:11:53:51.142 [ QT ] [ default ] qrc:/src/ui/qml/PlayerTimeline.qml:537:13: Unable to assign [undefined] to QString
[warn] 2360 07/14/20:11:53:51.143 [ QT ] [ default ] qrc:/src/ui/qml/PlayerTimeline.qml:560:13: Unable to assign [undefined] to QString
[warn] 2360 07/14/20:11:53:51.143 [ QT ] [ default ] qrc:/src/ui/qml/PlayerTimeline.qml:890:13: Unable to assign [undefined] to double
[notice] 2360 07/14/20:11:53:51.143 [ MAIN ] Starting the Qt event loop
[notice] 2360 07/14/20:11:53:51.143 [ UPDATES ] Update status changed to OUTDATED
[notice] 2360 07/14/20:11:53:51.238 [ PLAYER ] Initializing the player.
[error] 2360 07/14/20:11:53:52.421 [curl error 6]: Could not resolve host: -
[notice] 2360 07/14/20:11:53:52.441 [ MEDIA LIBRARY ] Executed GET_MIN_SG_VERSION
[error] 2360 07/14/20:11:53:53.405 [curl error 6]: Could not resolve host: api
[error] 2360 07/14/20:11:53:53.405 [ AUTHENTICATION MANAGER ] Failed to fetch the site metadata: kCurlError
[error] 2360 07/14/20:11:53:53.405 [ AUTHENTICATION MANAGER ]
[error] 2360 07/14/20:11:53:53.651 [curl error 6]: Could not resolve host: api
[error] 2360 07/14/20:11:53:53.651 [ AUTHENTICATION MANAGER ] Failed to fetch the site metadata: kCurlError
[error] 2360 07/14/20:11:53:53.651 [ AUTHENTICATION MANAGER ]
[warn] 2360 07/14/20:11:53:54.153 [ QT ] [ default ] Property ‘isForceTimeLogEnableAtVersionCreation’’ of object ‘QapplicationDriver’ has no notify signal and is not constant, value updates in HTML will be broken!
[notice] 2360 07/14/20:11:53:54.174 [ MEDIA LIBRARY ] Executing request: UNREGISTER_HANDLER NodeId: /
[notice] 2360 07/14/20:11:53:54.175 [ MEDIA LIBRARY ] Executed UNREGISTER_HANDLER
[error] 2360 07/14/20:11:53:54.175 [ CONTROLLER ] Shotgun connection failure
[notice] 2360 07/14/20:11:54:34.615 [ DRIVER ] Login page requested
[error] 2360 07/14/20:11:54:35.229 [HTTP Error] failed with code 301
[error] 2360 07/14/20:11:54:35.229 [ AUTHENTICATION MANAGER ] Failed to fetch the site metadata: kShotgunHttpError
[error] 2360 07/14/20:11:54:35.229 [ AUTHENTICATION MANAGER ] 301 Moved Permanently

301 Moved Permanently

Anybody help me ,thank.

Ben_xzj · July 14, 2020, 6:12am

Hi @nnlam,

Welcome to the community and thanks for posting!

I’m sorry you are seeing the issue. It seems Shotgun Create cannot fetch your Shotgun site. What did you input in the following dialog? We are seeing the issue when your Shotgun site is modified or is being rerouted unexpectedly.

Could you please Direct Message me your Shotgun site? As well as a screenshot of the dialog above? (Click on my avatar and then Message button to send DM.)

Cheers,
Ben

nnlam · July 14, 2020, 6:27am

Hi Ben,
i clicked on your avatar but it dont have any Message button on there.

Ben_xzj · July 14, 2020, 6:43am

Hi there, just sent your a DM. Could you see it?

nnlam · July 14, 2020, 6:56am

Hi ben,
I cant see your DM, here my info :

Ben_xzj · July 14, 2020, 7:23am

Hi @nnlam,

As you can see, you are inputing the wrong Shotgun site I think. Could you please try https:// , that is https://[your site name].shotgunstudio.com/ and see if the page loads?

Cheers,
Ben

nnlam · July 14, 2020, 7:38am

Hi Ben,
Thank you so much, it’s working , i even dont regconize i missed “s” in my url.

Ben_xzj · July 14, 2020, 8:37am

No problem. Have fun playing with Shotgun Create.

In addition, below is the doc introducing Shotgun Create in case you are interested in.