Thanks for posting and I’m sorry you are seeing the issue here. I tried reproducing it on my site and didn’t see your issue. Prior to us digging into it, could we clarify the issue a bit further?
When you say
the png thumbnail file is created but apparently it is not uploaded, do you mean that you see the png file created in the exr path folder, but the version is not created on Shotgun web page?
The second attempt to upload..., do you open up the
Submit Tool again with the exr loaded in RV and submit to the same task?
When do you start to see the issue? Did it work as expected before? Any changes/config you could think of on your side that may cause this? (config changes of RV, or the way you produce exr files)
It looks like an issue specified to your RV as I cannot reproduce it for now. Could you please write to email@example.com with the following details:
Which version of RV are running? Which review package you are loading for your RV? Screening Room for RV or Shotgun Review? ( You could check that via
Could you please pass over the content in
Windows->Console while you are seeing the issue in your first attempt?
A detailed reproducing steps for us to follow on our side.
Please also include clarification of the question above.
If possible, an unclassified EXR example would also be helpful.
We will carry on our investigate in that 1:1 thread and report back here once it’s settled for anyone who follows up this thread.