Shotgun on Ipad

Our client is using Ipad to review shots. For some reason he is unable to find the annotations toolbox on the page that opens.
We usually share the shots for review via playlist. Also when he opens playlists via his email if the browser is safari then it keeps buffering and doesn’t open.
What could be the solution to this?

Vrisshti Singh

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Hi @Vrisshti_Singh :slight_smile:

Thanks for writing in and let me try to help here.

  • Currently the Client Review Site does not have annotation capabilities on mobile browsers (phones, tablets). They can play the media back and type up Notes, but cannot draw on the frames. We are sorry that the review options on mobile devices are lacking, this is certainly an area that warrants further investment and the feedback is passed along to the product team.

  • And unfortunately Safari is the least reliable of the recommended browsers .

A note about Safari: annotations currently do not work in the Safari browser due to a limitation that is beyond our control. For the Client Review Site, Screening Room, and Overlay Player, we recommend using Chrome and Firefox instead for an optimal experience.

He could try Chrome browser and see if he has better success.

Hope it helps,

@Vrisshti_Singh you may want to consider investigating other review platforms. I am a big fan of Sg, but FrameIO has done a fantastic job at modernizing the review process. I am pretty sure that the interface they have in play is mobile compliant. Additionally, if you have the development chops and or work at a facility that has some developers they have some nice tools (we hooks) and some examples that would simplify integrating it to SG.

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Client gives feedback verbally as he cant make annotations on his Ipad. This is a very big drawback of shotgun. Sorry to say.

Hi @Vrisshti_Singh,

Thank you for the feedback and we are sorry for not having a better answer now.

You could submit the need for the feature directly to our product team over on our public roadmap .


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I was under assumption that annotations are now working in Safari per this release from a few weeks ago:

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That is indeed true - thanks for sharing that @Stephen, however that is in a regular desktop/laptop browser - iPad Safari is a different configuration so the updates might not work - it’s worth a try to check though if you are an iPad user!

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