A bit of context to the above (a bit click-baity, I’m sorry!). We are having severe performance issues with Maya 2019.2 that are largely intermittent and proving very hard to pin down. However one of the things that seems to be emerging in our testing is a relationship between the poor performance and sessions of Maya launched via Shotgun desktop.
This is something that we aren’t seeing on all machines, so it seems unlikely to be something related to shotgun. However we were wondering if it’s possible that during normal Maya operation (like setting a keyframe, scrubbing the timeline, or rotating the camera) that SGTK is “doing stuff” in the background. While we’re not expecting that SGTK would be triggered by these actions, does SGTK periodically check a connection to the database or perform some authentication check that might cause Maya to pause briefly and thus interrupt basic operations in Maya? If this is the case then it might be worth us investigating further any kind of firewall or network settings on that machine to see if they are somehow stifling SGTK’s ability to perform these checks
For further context we have tried a number of things that we’ve been able to rule out as the cause of the performance issues including:
- Network and storage infrastructure
- Scene file corruption or errors
- Maya preferences/settings
- Maya licence server
It would be great to hear your thoughts.