Thanks for posting this to the community
We will likely need to dive in to the specifics of your vendor permission setup, however when a permission group can only see a still thumbnail (whereas other permission groups see a scrubbable thumbnail) it is very likely due to the vendor permission group not having permission to see the
file entity attached to that entity.
If we take the example of a version, A
version record in Shotgun also has a
file entity attached to it. Think of the
version as the thing that holds all the metadata associated with that version, whereas the
file is the actual movie file.
In Shotgun, permissions for both
files are actually handled differently. Because vendor permissions are a lot more restricted, you may hit a scenario where the vendor has permission to see the
version etc but doesn’t have permission to see the actual
file (hence why theres, no scrubbable thumbnail or a clickable link)
That’s just a bit of background in case other folks encounter this issue, but either way if you can submit a new support ticket here with your specific Shotgun site and permission group name our team can dig into this for you.
Let me know if you have any other questions and I’ll be happy to help.